Operation tomorrow - no confirmation in writing?
Mother booked in for eye operation costing several thousand.
Previous week she was due to have the op but was given no confirmation email/letter - when she turned up, she found that she had been booked in for the wrong eye (not the problem eye) which required a special lens for the op - so it had to be rescheduled wasting my mum's time
Op was rescheduled for tomorrow but she has still not had confirmation email/letter as to the date/details of the op/the cost/ despite repeatedly requesting one over the last week (including today).
Is this standard practice?
>>> Operation tomorrow - no confirmation in writing?